Revision note: Section 8 now states plainly that written work a learner submits in a learning tool may be read by an artificial-intelligence provider to give feedback, on what terms, and that the same reading may raise a possible safety concern to trained staff for a person to review. Confirmed with counsel 2026-09-21.
Skhillz Academy, LLC (“Skhillz Academy,” “we,” “us,” or “our”) provides educational programs, tutoring, virtual learning, memberships, digital resources, events, learning technologies, portals, and related products and services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our websites, portals, applications, classes, events, communications, and services collectively called the “Services.”
This Policy applies to adult learners, parents and guardians, minor learners, educators, contractors, school and organization users, website visitors, purchasers, and other individuals who interact with us.
Skhillz Academy, LLC
1317 Edgewater Drive, Suite 458
Orlando, Florida 32804, United States
Telephone: 888-429-5094
General support: support@skhillzacademy.org
Privacy requests: privacy@skhillzacademy.org
Depending on the Service and relationship, we may collect:
- Names, usernames, preferred names, and profile identifiers
- Parent, guardian, learner, educator, and organization contact details
- Mailing and billing addresses
- Email addresses and telephone numbers
- Age, date of birth, grade, school, and parent/guardian relationship
- Emergency contacts and authorized pickup information
- Applications, registrations, program selections, and enrollment status
- Attendance, participation, assignments, grades, assessments, test results, and progress
- Reading, writing, speech, learning, or other performance data
- Tutor, instructor, counselor, and administrative notes
- Learning goals, interests, preferences, accommodations, and support needs
- Certificates, credentials, portfolios, and child-created work
- School records supplied by families or institutions
When reasonably necessary, we may collect allergies, accessibility needs, disability or accommodation information, medications, health or safety instructions, incident reports, emergency information, and other sensitive information voluntarily provided by a parent, guardian, adult learner, school, or authorized organization.
- Login credentials in protected form
- Account roles, permissions, consent status, and profile settings
- IP address, browser, device, operating system, language, and approximate location
- Portal activity, pages viewed, links selected, downloads, completion data, and timestamps
- Security events, authentication logs, support records, and error reports
- Cookies and similar technologies described in our Cookie Policy
- Emails, support requests, messages, surveys, and feedback
- Audio, video, images, chat, and transcripts from classes or events
- Session recordings and parent-approved learner submissions
- Calls or other communications when recording has been disclosed and permitted
- Products and services purchased
- Amounts, dates, discounts, vouchers, scholarships, refunds, and payment status
- Shipping and fulfillment information
- Limited payment details from our payment processor
Skhillz Academy does not intend to store full payment-card numbers. Stripe and other authorized payment providers process payment credentials under their own terms and privacy practices.
We collect information:
- Directly from adult users, parents, guardians, learners, schools, and organizations
- When an account is created or a Service is purchased or used
- During classes, assessments, tutoring, events, support, or portal activity
- From authorized schools, scholarship providers, voucher programs, payors, and partners
- Automatically through devices, cookies, logs, and analytics
- From service providers acting for us
- From public sources when legally permitted and relevant
No person under 18 may independently create a Skhillz Academy account. A parent or legal guardian must create and manage a minor learner’s account, unless an eligible school or organization creates the account under a written license and applicable authorization.
We may use personal information to:
- Create and administer accounts
- Verify identity, age category, authority, and consent
- Process enrollment, purchases, subscriptions, vouchers, scholarships, and payments
- Deliver instruction, tutoring, assessments, memberships, events, products, and support
- Personalize learning, recommend content, and monitor progress
- Maintain attendance, academic, safety, and transaction records
- Communicate with users and send necessary program notices
- Operate Skhillz Storytime Studio and other live or recorded experiences
- Provide accessibility accommodations and learner support
- Protect learners, investigate incidents, and fulfill safeguarding duties
- Moderate submissions and maintain safe community features
- Maintain, secure, debug, analyze, and improve the Services
- Prevent fraud, misuse, security threats, and violations
- Comply with law, contracts, court orders, and regulatory obligations
- Establish, exercise, or defend legal claims
- Send marketing when permitted and honor communication preferences
- Create aggregated or de-identified information that cannot reasonably identify an individual
We do not sell personal information. We do not use a child’s personal information for targeted or behavioral advertising. We do not require a child to provide more personal information than is reasonably necessary to participate in an activity.
Where the GDPR, UK GDPR, or similar law applies, our legal bases may include:
- Performance of a contract requested by an adult user
- Steps requested before entering a contract
- Compliance with legal obligations
- Legitimate interests in providing, securing, improving, and administering the Services, balanced against individual rights
- Protection of vital interests, including safety
- Consent, including verified parental authorization where required
- Establishment, exercise, or defense of legal claims
Where we rely on consent, consent may be withdrawn prospectively. Withdrawal does not make prior lawful processing unlawful and may prevent us from providing a feature that requires the information.
Parents and guardians control minor accounts, enrollment, billing, permissions, and optional submissions. Child profiles use privacy-protective defaults.
When the US Children’s Online Privacy Protection Act applies, we provide direct notice to the parent or guardian and obtain verifiable parental consent before collecting personal information from a child, unless a legal exception applies. Parents may request access, correction, deletion, or cessation of further collection and may refuse optional disclosures.
An eligible school or district may act as a parent’s agent for consent only when personal information is collected for the school-authorized educational purpose and not for an unrelated commercial purpose. We provide the institution with notice of our practices and use student information according to the agreement and applicable law.
Parental-consent thresholds vary. When consent is our legal basis, we seek parent or guardian authorization for minors below the applicable digital-consent age. Our default is to require parent or guardian account creation for every person under 18, regardless of location.
We use age-appropriate explanations, high-privacy defaults, data minimization, restricted sharing, parent controls, and safety-focused design. We do not provide unmoderated private messaging between children or between an adult and a child.
Skhillz Academy delivers instruction virtually. All instructional sessions, tutoring sessions, Skhillz Storytime Studio events, and related live online activities are recorded. Recording is a standard operating condition of these Services and is not an optional setting. Notice is provided before participation, and enrolling in or attending a session constitutes participation in a recorded activity.
We record in order to deliver and document the Service: for instruction, accessibility, replay access for a learner who misses a session, attendance, quality assurance, staff supervision and training, and internal review. We also record so that if a concern, complaint, allegation, or safeguarding question is raised about conduct during a session involving minors, a contemporaneous record exists to review. This safeguarding purpose is a primary reason recording cannot be switched off for an individual participant.
A recording may capture a participant's name or display name, image, voice, video, chat messages, submitted work, and screen activity within the session.
Where a documented disability-related need or other legal obligation requires it, we will consider a reasonable modification to how a learner appears in a recording, such as participating with the camera off. A modification affects how a learner is captured; it does not exempt a session from being recorded.
Routine session recordings are generally retained for up to 12 months after the session, unless a longer period is reasonably required for an educational record, active account need, safeguarding matter, complaint, investigation, legal hold, or legal obligation.
Access to instructional recordings is limited to the Skhillz Academy personnel assigned to that learner or program, administrators with a legitimate need, the learner, and the learner's parent or guardian, together with authorized replay access within the program. Recordings are not used outside instruction, safety, quality, and internal review without the separate authorization described below.
Learner work, including writing, drawings, projects, submitted media, and assessment responses, is saved to the learner's record as part of delivering and documenting instruction. Retaining this work is necessary to teach, to measure progress, and to maintain educational records; it is not an optional feature. It is retained for at least 12 months, and longer where an educational record, an active enrollment, a safeguarding matter, or a legal obligation requires it.
Skhillz Academy does not authorize participants to take screenshots, make recordings, or redistribute another person’s image, voice, work, or information.
Any use of a recording, image, voice, likeness, name, or identifiable work of a minor beyond instruction, safety, quality, and internal review requires separate parent or guardian authorization. This includes public or promotional use, marketing, case studies, teaching examples, and display to anyone outside the assigned personnel and the learner's own household.
That authorization is permission to be asked, not permission to publish. Where it is granted, the proposed material and the specific places it would appear will be provided to the parent or guardian for approval before publication whenever feasible, and the parent or guardian may refuse any individual item for any reason. Declining promotional permission, or refusing an individual item, does not prevent participation in core Services and has no effect on a learner's place in any program.
We may use age-appropriate automated or artificial-intelligence-supported tools to personalize instruction, generate practice, support feedback, assist accessibility, analyze learning progress, moderate content, or improve operations.
We apply human oversight appropriate to the use and do not rely solely on an automated system to make a decision producing a legal or similarly significant effect on a learner. We limit information shared with providers, configure tools to protect information where available, and prohibit providers from using covered student information for unrelated advertising or commercial profiling.
Optional AI uses not necessary to provide the requested Service require a separate choice where required by law. Questions about a specific AI feature may be sent to privacy@skhillzacademy.org.
In some learning tools a learner writes sentences, paragraphs, or other short pieces in response to an exercise. Where a tool offers automated feedback, that writing, together with the exercise it answers, is sent to an artificial-intelligence provider acting for us so that the learner can be told whether the writing did what the exercise asked and what is missing from it.
The provider is under contract and may use the writing only to return that feedback. It may not use it to train or improve any model, and it may not use it for advertising or commercial profiling. We send the exercise and the writing only. We do not attach the learner's name, contact details, or account identifiers, though a learner who writes their own name into a sentence will of course have written it.
Automated feedback is about a single exercise. It does not set a grade, decide placement, or affect enrollment, and a learner who cannot be given automated feedback, for any reason, can still complete the lesson.
The same reading may notice writing that suggests a learner is being harmed, is unsafe, or may be considering harming themselves. Where that happens, the matter is raised to trained staff through our safeguarding process, exactly as a concern raised by a person would be, and a person reviews it before anything else happens. No action is taken by an automated system alone, and the learner is not contacted by the tool.
This is a protective use, not a disciplinary one. We do not use automated reading to monitor learners for behavior, to police opinions, or to screen creative writing for content we dislike. A learner's imaginative or difficult subject matter is not, by itself, a concern.
We may disclose information:
To providers that perform payment, hosting, database, authentication, communications, video conferencing, analytics, security, support, assessment, accessibility, AI, shipping, accounting, or other functions for us. They may use information only as authorized by contract and law.
To an institution that sponsors, licenses, funds, or administers the user’s participation, consistent with authorization, contract, and law.
To the verified parent or guardian managing a minor account, including information about participation, progress, safety, and account activity.
When reasonably necessary to protect a person, investigate suspected abuse or misconduct, report a safeguarding concern, comply with legal process, enforce agreements, or protect rights and security.
In connection with a proposed or completed merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards and applicable notice requirements.
When an adult user or authorized parent, guardian, school, or organization requests or consents to the disclosure.
We do not treat authorized service-provider processing as a sale of personal information. If our practices change in a way that creates a right to opt out under applicable law, we will provide the required mechanism before the change.
We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, role separation, authentication, encryption where appropriate, monitoring, vendor review, staff training, and incident procedures.
No system is completely secure. Users must protect credentials, use unique passwords, sign out of shared devices, and notify us promptly of suspected unauthorized access.
We retain information only as long as reasonably necessary for the stated purposes, including educational, contractual, legal, accounting, safety, and dispute needs.
| Information | General retention approach |
|---|
| Routine session recordings | Up to 12 months, subject to stated exceptions |
|---|
| Account and profile data | While active and for a reasonable period after closure |
|---|
| Educational and attendance records | According to program, institutional, and legal requirements |
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| Consent and policy acceptance records | For the relationship and applicable limitation period |
|---|
| Transactions and tax records | As required for accounting, tax, fraud, and legal purposes |
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| Safeguarding and incident records | According to safety, legal, insurance, and limitation requirements |
|---|
| Marketing preferences | Until withdrawn, plus suppression records needed to honor the choice |
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| Cookies and technical logs | According to the cookie settings and operational necessity |
|---|
When information is no longer required, we delete, destroy, or de-identify it using reasonable measures. Backup copies may remain until securely overwritten under standard cycles.
Skhillz Academy operates from the United States. Personal information may be processed in the United States or other countries where providers operate. Those countries may have different data-protection laws.
When required, we use recognized safeguards for international transfers, such as contractual clauses, adequacy mechanisms, vendor commitments, supplementary protections, or consent permitted by law. International users may contact privacy@skhillzacademy.org for information about applicable safeguards.
Depending on location and subject to exceptions, an individual may have rights to:
- Know whether and how information is processed
- Access or obtain a copy
- Correct inaccurate information
- Delete information
- Restrict processing
- Object to processing, including direct marketing
- Receive portable data
- Withdraw consent
- Appeal a denied request
- Opt out of sale, sharing, targeted advertising, or qualifying profiling
- Limit certain uses of sensitive information
- Lodge a complaint with a regulator
We do not discriminate against a person for exercising a privacy right.
To submit a request, email privacy@skhillzacademy.org or contact us at the address above. We may verify identity and authority. A parent or guardian may exercise rights for a minor, and an authorized agent may submit a request where permitted. We will respond within the period required by applicable law.
Residents of jurisdictions with comprehensive privacy laws may receive the rights provided by their state. We do not knowingly sell personal information or share it for cross-context behavioral advertising. We do not knowingly use a minor’s data for targeted advertising.
Individuals may contact us regarding access, correction, erasure, restriction, objection, portability, consent withdrawal, or a complaint. They may also complain to their local supervisory authority. Mandatory local rights remain available notwithstanding any conflicting contract term.
Where applicable, users may request access, correction, consent withdrawal, and information about our privacy practices and service providers. We will honor additional mandatory rights required by local law.
Skhillz Academy maintains educational and participation records appropriate to its programs. When we provide services under contract to a school subject to the Family Educational Rights and Privacy Act or comparable law, our access and use are governed by the school agreement and applicable legal requirements. Direct-to-family programs are not automatically governed by FERPA merely because they are educational.
We use essential technologies to provide security, login, preferences, and requested functions. With consent where required, we may use analytics, media, functionality, or advertising technologies as described in the Cookie Policy.
Nonessential technologies should remain disabled until required consent is obtained. Child-directed areas should not use targeted-advertising technologies.
We send transactional and service communications needed for accounts, billing, safety, schedules, and enrollment. Marketing communications are optional where required. Email recipients may unsubscribe through the message link. SMS recipients may follow the stated opt-out instruction. Opting out of marketing does not stop necessary service notices.
The Services may link to third-party websites, books, tools, stores, video platforms, or resources. Their privacy practices are their own. Parents and adult users should review third-party terms before use.
We may update this Policy to reflect legal, operational, or technological changes. We will post the revised version with a new effective date. When required or when a change is material, we will provide additional notice and obtain renewed consent.
Questions, concerns, complaints, and privacy requests may be sent to:
Privacy Office
Skhillz Academy, LLC
1317 Edgewater Drive, Suite 458
Orlando, Florida 32804, United States
privacy@skhillzacademy.org
888-429-5094
