Privacy Policy

What we collect about you and your child, why, who else ever sees it, how long we keep it, and what you can ask us to do with it.

Effective: September 4, 2026
Version: 1.1
When it applies: From the moment you visit the site, before any account exists.

Nothing to sign. This one is published so you can read it.

Revision note: Recording and learner-work retention restated as conditions of the Service rather than optional permissions, confirmed with counsel 2026-09-04.

Skhillz Academy, LLC (“Skhillz Academy,” “we,” “us,” or “our”) provides educational programs, tutoring, virtual learning, memberships, digital resources, events, learning technologies, portals, and related products and services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information through our websites, portals, applications, classes, events, communications, and services collectively called the “Services.”

This Policy applies to adult learners, parents and guardians, minor learners, educators, contractors, school and organization users, website visitors, purchasers, and other individuals who interact with us.

1. Contact Information

Skhillz Academy, LLC
1317 Edgewater Drive, Suite 458
Orlando, Florida 32804, United States
Telephone: 888-429-5094
General support: support@skhillzacademy.org
Privacy requests: privacy@skhillzacademy.org

2. Information We Collect

Depending on the Service and relationship, we may collect:

Identity and contact information

Names, usernames, preferred names, and profile identifiers
Parent, guardian, learner, educator, and organization contact details
Mailing and billing addresses
Email addresses and telephone numbers
Age, date of birth, grade, school, and parent/guardian relationship
Emergency contacts and authorized pickup information

Enrollment and educational information

Applications, registrations, program selections, and enrollment status
Attendance, participation, assignments, grades, assessments, test results, and progress
Reading, writing, speech, learning, or other performance data
Tutor, instructor, counselor, and administrative notes
Learning goals, interests, preferences, accommodations, and support needs
Certificates, credentials, portfolios, and child-created work
School records supplied by families or institutions

Health, safety, and sensitive information

When reasonably necessary, we may collect allergies, accessibility needs, disability or accommodation information, medications, health or safety instructions, incident reports, emergency information, and other sensitive information voluntarily provided by a parent, guardian, adult learner, school, or authorized organization.

Account and technical information

Login credentials in protected form
Account roles, permissions, consent status, and profile settings
IP address, browser, device, operating system, language, and approximate location
Portal activity, pages viewed, links selected, downloads, completion data, and timestamps
Security events, authentication logs, support records, and error reports
Cookies and similar technologies described in our Cookie Policy

Communications and media

Emails, support requests, messages, surveys, and feedback
Audio, video, images, chat, and transcripts from classes or events
Session recordings and parent-approved learner submissions
Calls or other communications when recording has been disclosed and permitted

Transaction information

Products and services purchased
Amounts, dates, discounts, vouchers, scholarships, refunds, and payment status
Shipping and fulfillment information
Limited payment details from our payment processor

Skhillz Academy does not intend to store full payment-card numbers. Stripe and other authorized payment providers process payment credentials under their own terms and privacy practices.

3. How We Collect Information

We collect information:

Directly from adult users, parents, guardians, learners, schools, and organizations
When an account is created or a Service is purchased or used
During classes, assessments, tutoring, events, support, or portal activity
From authorized schools, scholarship providers, voucher programs, payors, and partners
Automatically through devices, cookies, logs, and analytics
From service providers acting for us
From public sources when legally permitted and relevant

No person under 18 may independently create a Skhillz Academy account. A parent or legal guardian must create and manage a minor learner’s account, unless an eligible school or organization creates the account under a written license and applicable authorization.

4. Why We Use Information

We may use personal information to:

Create and administer accounts
Verify identity, age category, authority, and consent
Process enrollment, purchases, subscriptions, vouchers, scholarships, and payments
Deliver instruction, tutoring, assessments, memberships, events, products, and support
Personalize learning, recommend content, and monitor progress
Maintain attendance, academic, safety, and transaction records
Communicate with users and send necessary program notices
Operate Skhillz Storytime Studio and other live or recorded experiences
Provide accessibility accommodations and learner support
Protect learners, investigate incidents, and fulfill safeguarding duties
Moderate submissions and maintain safe community features
Maintain, secure, debug, analyze, and improve the Services
Prevent fraud, misuse, security threats, and violations
Comply with law, contracts, court orders, and regulatory obligations
Establish, exercise, or defend legal claims
Send marketing when permitted and honor communication preferences
Create aggregated or de-identified information that cannot reasonably identify an individual

We do not sell personal information. We do not use a child’s personal information for targeted or behavioral advertising. We do not require a child to provide more personal information than is reasonably necessary to participate in an activity.

5. Legal Bases for International Processing

Where the GDPR, UK GDPR, or similar law applies, our legal bases may include:

Performance of a contract requested by an adult user
Steps requested before entering a contract
Compliance with legal obligations
Legitimate interests in providing, securing, improving, and administering the Services, balanced against individual rights
Protection of vital interests, including safety
Consent, including verified parental authorization where required
Establishment, exercise, or defense of legal claims

Where we rely on consent, consent may be withdrawn prospectively. Withdrawal does not make prior lawful processing unlawful and may prevent us from providing a feature that requires the information.

6. Children’s Privacy

Parent-managed accounts

Parents and guardians control minor accounts, enrollment, billing, permissions, and optional submissions. Child profiles use privacy-protective defaults.

Children under 13 in the United States

When the US Children’s Online Privacy Protection Act applies, we provide direct notice to the parent or guardian and obtain verifiable parental consent before collecting personal information from a child, unless a legal exception applies. Parents may request access, correction, deletion, or cessation of further collection and may refuse optional disclosures.

School-authorized accounts

An eligible school or district may act as a parent’s agent for consent only when personal information is collected for the school-authorized educational purpose and not for an unrelated commercial purpose. We provide the institution with notice of our practices and use student information according to the agreement and applicable law.

Children outside the United States

Parental-consent thresholds vary. When consent is our legal basis, we seek parent or guardian authorization for minors below the applicable digital-consent age. Our default is to require parent or guardian account creation for every person under 18, regardless of location.

Child-facing design

We use age-appropriate explanations, high-privacy defaults, data minimization, restricted sharing, parent controls, and safety-focused design. We do not provide unmoderated private messaging between children or between an adult and a child.

7. Recordings, Images, and Learner Work

Recording is a condition of participation

Skhillz Academy delivers instruction virtually. All instructional sessions, tutoring sessions, Skhillz Storytime Studio events, and related live online activities are recorded. Recording is a standard operating condition of these Services and is not an optional setting. Notice is provided before participation, and enrolling in or attending a session constitutes participation in a recorded activity.

We record in order to deliver and document the Service: for instruction, accessibility, replay access for a learner who misses a session, attendance, quality assurance, staff supervision and training, and internal review. We also record so that if a concern, complaint, allegation, or safeguarding question is raised about conduct during a session involving minors, a contemporaneous record exists to review. This safeguarding purpose is a primary reason recording cannot be switched off for an individual participant.

A recording may capture a participant's name or display name, image, voice, video, chat messages, submitted work, and screen activity within the session.

Where a documented disability-related need or other legal obligation requires it, we will consider a reasonable modification to how a learner appears in a recording, such as participating with the camera off. A modification affects how a learner is captured; it does not exempt a session from being recorded.

Routine session recordings are generally retained for up to 12 months after the session, unless a longer period is reasonably required for an educational record, active account need, safeguarding matter, complaint, investigation, legal hold, or legal obligation.

Access to instructional recordings is limited to the Skhillz Academy personnel assigned to that learner or program, administrators with a legitimate need, the learner, and the learner's parent or guardian, together with authorized replay access within the program. Recordings are not used outside instruction, safety, quality, and internal review without the separate authorization described below.

Learner work

Learner work, including writing, drawings, projects, submitted media, and assessment responses, is saved to the learner's record as part of delivering and documenting instruction. Retaining this work is necessary to teach, to measure progress, and to maintain educational records; it is not an optional feature. It is retained for at least 12 months, and longer where an educational record, an active enrollment, a safeguarding matter, or a legal obligation requires it.

Skhillz Academy does not authorize participants to take screenshots, make recordings, or redistribute another person’s image, voice, work, or information.

Any use of a recording, image, voice, likeness, name, or identifiable work of a minor beyond instruction, safety, quality, and internal review requires separate parent or guardian authorization. This includes public or promotional use, marketing, case studies, teaching examples, and display to anyone outside the assigned personnel and the learner's own household.

That authorization is permission to be asked, not permission to publish. Where it is granted, the proposed material and the specific places it would appear will be provided to the parent or guardian for approval before publication whenever feasible, and the parent or guardian may refuse any individual item for any reason. Declining promotional permission, or refusing an individual item, does not prevent participation in core Services and has no effect on a learner's place in any program.

8. Artificial Intelligence and Automated Tools

We may use age-appropriate automated or artificial-intelligence-supported tools to personalize instruction, generate practice, support feedback, assist accessibility, analyze learning progress, moderate content, or improve operations.

We apply human oversight appropriate to the use and do not rely solely on an automated system to make a decision producing a legal or similarly significant effect on a learner. We limit information shared with providers, configure tools to protect information where available, and prohibit providers from using covered student information for unrelated advertising or commercial profiling.

Optional AI uses not necessary to provide the requested Service require a separate choice where required by law. Questions about a specific AI feature may be sent to privacy@skhillzacademy.org.

9. When We Disclose Information

We may disclose information:

Service providers

To providers that perform payment, hosting, database, authentication, communications, video conferencing, analytics, security, support, assessment, accessibility, AI, shipping, accounting, or other functions for us. They may use information only as authorized by contract and law.

Schools, organizations, and authorized payors

To an institution that sponsors, licenses, funds, or administers the user’s participation, consistent with authorization, contract, and law.

Parents and guardians

To the verified parent or guardian managing a minor account, including information about participation, progress, safety, and account activity.

Safety and legal reasons

When reasonably necessary to protect a person, investigate suspected abuse or misconduct, report a safeguarding concern, comply with legal process, enforce agreements, or protect rights and security.

Business changes

In connection with a proposed or completed merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate safeguards and applicable notice requirements.

At the user’s direction

When an adult user or authorized parent, guardian, school, or organization requests or consents to the disclosure.

We do not treat authorized service-provider processing as a sale of personal information. If our practices change in a way that creates a right to opt out under applicable law, we will provide the required mechanism before the change.

10. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, role separation, authentication, encryption where appropriate, monitoring, vendor review, staff training, and incident procedures.

No system is completely secure. Users must protect credentials, use unique passwords, sign out of shared devices, and notify us promptly of suspected unauthorized access.

11. Retention

We retain information only as long as reasonably necessary for the stated purposes, including educational, contractual, legal, accounting, safety, and dispute needs.

Information	General retention approach
Routine session recordings	Up to 12 months, subject to stated exceptions
Account and profile data	While active and for a reasonable period after closure
Educational and attendance records	According to program, institutional, and legal requirements
Consent and policy acceptance records	For the relationship and applicable limitation period
Transactions and tax records	As required for accounting, tax, fraud, and legal purposes
Safeguarding and incident records	According to safety, legal, insurance, and limitation requirements
Marketing preferences	Until withdrawn, plus suppression records needed to honor the choice
Cookies and technical logs	According to the cookie settings and operational necessity

When information is no longer required, we delete, destroy, or de-identify it using reasonable measures. Backup copies may remain until securely overwritten under standard cycles.

12. International Data Transfers

Skhillz Academy operates from the United States. Personal information may be processed in the United States or other countries where providers operate. Those countries may have different data-protection laws.

When required, we use recognized safeguards for international transfers, such as contractual clauses, adequacy mechanisms, vendor commitments, supplementary protections, or consent permitted by law. International users may contact privacy@skhillzacademy.org for information about applicable safeguards.

13. Privacy Rights

Depending on location and subject to exceptions, an individual may have rights to:

Know whether and how information is processed
Access or obtain a copy
Correct inaccurate information
Delete information
Restrict processing
Object to processing, including direct marketing
Receive portable data
Withdraw consent
Appeal a denied request
Opt out of sale, sharing, targeted advertising, or qualifying profiling
Limit certain uses of sensitive information
Lodge a complaint with a regulator

We do not discriminate against a person for exercising a privacy right.

To submit a request, email privacy@skhillzacademy.org or contact us at the address above. We may verify identity and authority. A parent or guardian may exercise rights for a minor, and an authorized agent may submit a request where permitted. We will respond within the period required by applicable law.

California and other US states

Residents of jurisdictions with comprehensive privacy laws may receive the rights provided by their state. We do not knowingly sell personal information or share it for cross-context behavioral advertising. We do not knowingly use a minor’s data for targeted advertising.

EEA, United Kingdom, and Switzerland

Individuals may contact us regarding access, correction, erasure, restriction, objection, portability, consent withdrawal, or a complaint. They may also complain to their local supervisory authority. Mandatory local rights remain available notwithstanding any conflicting contract term.

Canada and other jurisdictions

Where applicable, users may request access, correction, consent withdrawal, and information about our privacy practices and service providers. We will honor additional mandatory rights required by local law.

14. Educational Records

Skhillz Academy maintains educational and participation records appropriate to its programs. When we provide services under contract to a school subject to the Family Educational Rights and Privacy Act or comparable law, our access and use are governed by the school agreement and applicable legal requirements. Direct-to-family programs are not automatically governed by FERPA merely because they are educational.

15. Cookies and Similar Technologies

We use essential technologies to provide security, login, preferences, and requested functions. With consent where required, we may use analytics, media, functionality, or advertising technologies as described in the Cookie Policy.

Nonessential technologies should remain disabled until required consent is obtained. Child-directed areas should not use targeted-advertising technologies.

16. Communications

We send transactional and service communications needed for accounts, billing, safety, schedules, and enrollment. Marketing communications are optional where required. Email recipients may unsubscribe through the message link. SMS recipients may follow the stated opt-out instruction. Opting out of marketing does not stop necessary service notices.