Terms of Service

Revision note: Section 13 restated: recording is a condition of participation rather than something consented to. Aligned with the Privacy Policy and Data-Use Consent. Confirmed with counsel 2026-09-04.

These Terms of Service (“Terms”) are a binding agreement between Skhillz Academy, LLC (“Skhillz Academy,” “we,” “us,” or “our”) and the adult person or organization accessing, purchasing, or authorizing use of our websites, portals, programs, memberships, products, and services (“Services”).

By creating an account, enrolling, purchasing, or using the Services, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the Services.

1. Contact#

Skhillz Academy, LLC
1317 Edgewater Drive, Suite 458
Orlando, Florida 32804, United States
888-429-5094
support@skhillzacademy.org
legal@skhillzacademy.org

2. Incorporated Policies#

The following form part of these Terms when applicable:

• Privacy Policy
• Tuition, Refund and Withdrawal Policy
• Attendance and Make-Up Policy
• Code of Conduct
• Child Safety and Safeguarding Policy
• Data-Use Consent
• Cookie Policy
• Program-specific enrollment agreement, order, syllabus, or license

If an individually signed program agreement conflicts with these general Terms, the more specific agreement controls for that subject. Mandatory legal rights always control where they cannot be waived.

3. Eligibility and Authority#

You must be at least 18 and legally capable of entering a contract to create an account, purchase a Service, or accept these Terms.

No person under 18 may independently register. A parent or legal guardian must create and manage a minor learner’s account and authorize participation, unless an eligible school or organization creates the account under a written agreement and applicable authority.

By creating a minor’s account, you represent that you are the minor’s parent or legal guardian or otherwise possess lawful authority. By acting for an organization, you represent that you may bind it.

4. Accounts#

Provide accurate, current, and complete information. Keep credentials confidential and promptly update changed information. You are responsible for activity under your account except to the extent caused by our failure to use reasonable safeguards.

Adult account holders are responsible for supervising minor use, reviewing permissions, and ensuring compliance. Skhillz Academy may require verification of identity, age, parental relationship, institutional authority, payment authority, or consent.

We may restrict or suspend an account to protect users, investigate misuse, comply with law, address nonpayment, or enforce these Terms.

5. Services and Program Changes#

Descriptions, schedules, instructors, features, content, and availability may change. We may make reasonable substitutions, reschedule sessions, update curriculum, change technical providers, or discontinue a feature. If we materially discontinue a prepaid Service without a reasonable substitute, we will provide the remedy required by the applicable policy or law.

Unless expressly stated in an enrollment agreement, a program does not guarantee accreditation, grade promotion, admission, employment, test score, credential acceptance, or a particular academic outcome.

6. Orders and Payment#

Prices and material terms are displayed at checkout or in an enrollment agreement. You authorize Skhillz Academy and Stripe or another disclosed provider to charge the selected payment method for amounts due, including recurring charges, installments, shipping, and taxes when applicable.

You represent that you are authorized to use the payment method. A third party may pay with authorization, but payment does not grant access to private learner records unless separately authorized.

Physical products may be subject to shipping charges and applicable tax. Taxes on products or services will be collected when legally required.

7. Subscriptions, Renewals, and Price Changes#

Subscription and payment-plan terms must be disclosed before purchase. Unless canceled, a recurring subscription renews at the stated interval and the payment method is charged automatically.

You may cancel an online subscription through the account billing area or another clearly disclosed method. Cancellation stops future renewal charges but does not ordinarily refund an amount already paid or restore an expired promotion.

We will provide at least 30 days’ advance notice of a material recurring-price increase, unless a longer period is required. If you do not accept the increase, cancel before it takes effect.

8. Failed Payments and Fees#

We may attempt a failed recurring payment up to three times. During that period, access may be limited. If payment remains unsuccessful, we may suspend or cancel the account and recover lawful amounts already due.

When disclosed before purchase, Skhillz Academy may assess a failed-payment or returned-payment charge equal to the lesser of $35, our reasonable permitted cost, or the maximum allowed by applicable law. We will not impose a prohibited penalty. Financial institutions or payment providers may charge separate fees that we do not control.

9. Scholarships, Vouchers, Discounts, and Third-Party Funding#

Scholarships, vouchers, grants, promotional codes, and discounts are subject to eligibility, funding availability, stated conditions, and verification. They have no cash value unless required by law and may not be transferred or combined unless allowed.

If a sponsor, voucher issuer, school, or other payor fails to pay, responsibility for any balance depends on the enrollment agreement and applicable law. We will disclose known learner responsibility before enrollment when practicable.

10. Refunds, Withdrawal, and Attendance#

The Tuition, Refund and Withdrawal Policy governs refunds and withdrawal. The Attendance and Make-Up Policy governs lateness, cancellations, missed sessions, and make-ups.

Digital content and memberships are generally nonrefundable after access or delivery, subject to mandatory law. Annual tutoring purchases and amounts paid under tutoring or other program plans are nonrefundable as described in the applicable policy and enrollment terms.

11. Physical Products#

Unless stated otherwise, books, Discovery Boxes, kits, consumable materials, downloads, and personalized products are final sale. This does not eliminate nonwaivable rights concerning damaged, defective, incorrect, counterfeit, or undelivered products.

Report shipping damage, missing items, or an incorrect order to support@skhillzacademy.org within 14 days after delivery or the expected delivery date. Provide the order number and reasonable evidence. Available remedies may include replacement, reshipment, store credit, carrier claim, or refund where required.

Risk of loss and title pass as provided by applicable law and the shipping terms displayed at purchase.

12. Learning, Safety, and Adult Supervision#

Activities may involve household materials, tools, movement, outdoor observation, food, internet use, or other risks. Follow instructions, safety warnings, age recommendations, and adult-supervision indicators. A parent or responsible adult must determine whether an activity is suitable for the learner and provide supervision.

Do not substitute hazardous materials or exceed the intended activity. Notify us of relevant accommodations or safety concerns. In an emergency, contact local emergency services.

13. Live Sessions and Recordings#

Live instruction may be provided through Zoom or another embedded or linked platform. All sessions are recorded. Recording is a condition of participation in these Services, not an optional setting, and notice is given before participation. Recordings are used for instruction, accessibility, replay, attendance, safety, quality, staff supervision, and internal review, and so that a concern raised about conduct in a session involving children can be reviewed. The Privacy Policy describes what is captured, who may see it, and how long it is kept.

Use of a recording beyond those purposes, including promotional, marketing or case-study use, requires the separate permission described in the Data-Use Consent, and that permission is permission to be asked rather than permission to publish.

Participants may not record, photograph, screenshot, stream, copy, or distribute a session or another participant’s information without express written permission.

An adult must not privately message a minor outside authorized, observable systems and established safeguarding procedures. Parents and guardians may be required to assist with technology or supervision.

14. Acceptable Use#

You may not:

• Violate law, another person’s rights, or the Code of Conduct
• Harass, threaten, exploit, groom, impersonate, or endanger anyone
• Seek private contact with a minor outside authorized channels
• Upload malware or interfere with security or operation
• Share credentials or permit unauthorized account use
• Scrape, crawl, reverse engineer, bypass access controls, or automate extraction
• Upload unlawful, infringing, deceptive, sexually explicit, hateful, or dangerous content
• Publish personal information about another person without authorization
• Use the Services to train a competing system or create derivative commercial products
• Resell, redistribute, or publicly display member materials without a license

15. Intellectual Property#

The Services, curriculum, characters, designs, text, graphics, audio, video, software, assessments, downloads, trademarks, and other Skhillz Academy content are owned by or licensed to Skhillz Academy and protected by law.

Subject to payment and compliance, we grant the account holder a limited, personal, nonexclusive, nontransferable, revocable license to use purchased or membership content for the stated household or individual educational purpose. School, organization, classroom, group, commercial, and public use require the appropriate license.

No ownership is transferred. Remove no notices. You may not copy, sell, sublicense, publish, upload, distribute, adapt, or exploit content except as expressly authorized.

16. Learner Work and User Content#

The creator retains ownership of original learner work. By submitting content, the adult account holder grants Skhillz Academy a limited, nonexclusive license to host, store, process, reproduce, and display it as reasonably necessary to provide, secure, moderate, and administer the Service.

Public or promotional use requires the separate permission described in the Data-Use Consent. You represent that submitted content is lawful and that you possess the necessary authority and permissions.

We may remove content that violates policy, creates risk, infringes rights, or is unsuitable for the Service.

17. Feedback#

If you voluntarily provide suggestions about the Services, we may use them without restriction or compensation, provided we do not publicly identify you or a minor without permission.

18. Third-Party Services#

The Services may depend on Stripe, Zoom, hosting, communication, video, shipping, or other providers. Their services may be governed by separate terms. We are not responsible for independent third-party products or conduct, but we remain responsible for our own legal obligations and vendor oversight.

19. Suspension and Termination#

We may suspend or terminate access for nonpayment, fraud, safety risk, material policy violation, abuse, unlawful conduct, or interference with the Services. When circumstances permit, we may provide notice and an opportunity to correct the issue. Immediate action may be taken to protect a child or another person.

Termination for conduct or safety does not automatically create a refund. Mandatory rights and the applicable refund policy still apply.

You may close an account or withdraw according to the applicable procedures. Provisions concerning payment obligations, intellectual property, confidentiality, disclaimers, liability, disputes, and records survive where appropriate.

20. Disclaimers#

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We disclaim implied warranties to the extent they may lawfully be disclaimed, including merchantability, fitness for a particular purpose, title, and noninfringement.

We do not warrant uninterrupted access, error-free technology, compatibility with every device, or a particular educational result. These disclaimers do not exclude warranties or remedies that cannot legally be excluded.

21. Limitation of Liability#

To the fullest extent permitted by law, Skhillz Academy and its owners, officers, employees, contractors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, data, goodwill, or opportunities arising from the Services.

To the fullest extent permitted by law, aggregate liability arising from a claim will not exceed the amount the claimant paid to Skhillz Academy for the Service giving rise to the claim during the 12 months before the event.

These limitations do not apply to liability that cannot lawfully be limited, including where applicable fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, violation of statutory consumer rights, or certain privacy obligations.

22. Indemnification#

To the extent permitted by law, an adult user or organization agrees to defend, indemnify, and hold Skhillz Academy harmless from third-party claims arising from that party’s unlawful conduct, unauthorized content, material breach, misuse of the Services, or false representation of authority. This provision does not require indemnification for Skhillz Academy’s own unlawful conduct.

23. Governing Law and Disputes#

Before filing a claim, the parties should send a written description to legal@skhillzacademy.org and attempt in good faith to resolve it for at least 30 days, unless urgent relief or law requires otherwise.

These Terms are governed by Florida law, without regard to conflict-of-laws principles. Subject to mandatory law, exclusive venue lies in the state or federal courts serving Orange County, Florida. Eligible small-claims matters may be filed in a court with lawful jurisdiction.

Nothing in these Terms deprives a consumer of mandatory protections or a lawful forum that cannot be waived in the consumer’s jurisdiction.

24. Changes#

We may modify these Terms. We will post the revised version and effective date. Material changes will receive additional notice where required. Continued use after the effective date constitutes acceptance only to the extent permitted; renewed affirmative acceptance will be obtained when legally required.

25. General Terms#

If a provision is unenforceable, it will be limited or severed to the minimum extent necessary. Failure to enforce a provision is not a waiver. You may not assign the agreement without our consent; we may assign it as part of a lawful business transaction. Electronic notices and signatures may be used. Headings do not alter meaning.

26. Contact#

Questions about these Terms may be sent to legal@skhillzacademy.org or:

Skhillz Academy, LLC
1317 Edgewater Drive, Suite 458
Orlando, Florida 32804, United States