Version 1 · in force from September 9, 2026

Cancellation, substitution and no-show, for tutors

The same clock the family is held to, said from the tutor side, plus what happens to your pay. The learner-facing figures are identical on purpose: two versions of one deadline is how a family and a tutor come to believe different things about the same session.

Notice you give us to cancel or move a session

4 hoursThe same notice the family gives. Earlier is better, because we are trying to find cover.

How long you wait for a learner

15 minutesAfter that the learner may be marked absent. Do not leave earlier, and do not wait silently: tell support.

A late start does not move the end

The session still finishes when it was scheduled to. You are not asked to work past it, and you are not asked to cut your preparation to cover somebody else's lateness.

Who may cover for you

Only somebody Skhillz has cleared and assigned. You never arrange your own cover and you never hand a learner to a person we have not screened, however well you know them.

When you cannot give notice

Illness, an emergency or a comparable circumstance. Tell us as early as you can and it is not held against you. What is held against you is silence.

What the learner gets

A rescheduled session, a cleared substitute, an asynchronous equivalent the family accepts, or a credit. The family does not forfeit a session we canceled.

Your pay when Skhillz cancels

Your scheduled work is not simply removed. Where we cancel with less than four hours notice we honor the scheduled session under your classification, because the loss of that slot is ours and not yours.

Your pay when the learner does not come

A no-show session is charged to the family and paid to you. You held the time.

Writing the session up

Before your next session with that learner, and never later than the end of the following day. Documentation time is working time and is paid: you are never asked to write records off the clock.

When it keeps happening

Repeated late cancellation or lateness on either side is reviewed rather than left to accumulate. For a learner that means a conference, a schedule change or a support plan. For a tutor it means a conversation with your lead first, not a penalty first.

Technology failure

Reconnect and tell support promptly. A failure on our side or on the platform is ours to remedy and is not a cancellation by you.

A published term does not change in place. If a figure here changes, we publish a new version and the old one stays readable, because somebody agreed to it. Questions go to support@skhillzacademy.org or 888-429-5094.