Version 1 · in force from September 9, 2026

Scheduling, cancellation, late arrival and no-show

What happens when a session is moved, missed or started late. These are the figures our Learning Center enrollment agreement refers to, and they come from the Attendance and Make-Up Policy you accept at enrollment.

Notice to cancel or move a session

4 hoursFor an individual tutoring, advising, assessment or coaching session.

How long the tutor waits

15 minutesAfter that a learner may be marked absent and the session may be forfeited.

A late start does not move the end

The session still finishes at the time it was scheduled to finish.

Late cancellation, no-show, or arriving more than 15 minutes late

The session is charged and is not eligible for a make-up.

Make-up sessions in one enrollment period

2Unless the program agreement states a shorter period.

How long a make-up stays available

3 weeksOr before the program ends, whichever comes first. Make-ups depend on tutor availability and are not guaranteed at your preferred time.

Group classes

A group class runs at its scheduled time whether or not one learner attends, and there is no individual make-up for a missed group session. Where we can, we offer a recording, an assignment, a resource or an office hour instead.

Illness and emergencies

We accommodate a documented illness, emergency, bereavement, natural disaster or comparable circumstance where we reasonably can. A particular accommodation cannot be guaranteed when staffing or repeated absence makes it impracticable.

If the tutor or Skhillz cancels

We give four hours notice where we practicably can, and offer a rescheduled session, a qualified substitute, an asynchronous equivalent you accept, or a credit. If an emergency prevents notice, you do not forfeit the session.

If your device or connection fails

Ordinary trouble with your own device, software, power or internet is treated as an absence, though we make a reasonable accommodation where circumstances permit.

If ours does

When a failure on our side or the platform materially prevents the lesson we provide a rescheduled lesson, a recording, an asynchronous assignment with feedback, or a credit where no reasonable substitute is possible.

A published term does not change in place. If a figure here changes, we publish a new version and the old one stays readable, because somebody agreed to it. Questions go to support@skhillzacademy.org or 888-429-5094.