Version 1 · in force from September 8, 2026

Cancellation, notice and what is charged

Your teacher is paid whether or not a session happens. They are on our payroll, the hour was in their week, and it is not one they can sell to somebody else. That is the reason these charges exist, and it is the honest version of it. Cancellation goes through the portal: a message to your teacher is not a cancellation, and the notice period runs from when the portal recorded it.

Sessions you may move each month

2On monthly billing, the fee reserves your teacher's schedule, so a canceled session is not refunded. You may move up to two a month to another time that month, if your teacher has it free. Beyond two the session is gone.

Notice needed to cancel a session free of charge

24 hoursApplies where you are billed by the session rather than monthly. Reschedule freely with this much notice, subject to your teacher's availability.

Charged for a cancellation inside that window

100%The full session. Your teacher is paid for it and the time cannot be given to anybody else.

Charged when the teacher traveled and could not teach

100%The full session, plus the travel charge, because travel is billed separately on your quote. This covers nobody answering, the agreed room not being available, and you having asked that an adult be at home when nobody is. That last one follows from the decision you recorded about adults being present.

Late cancellations forgiven, no reason needed

1Once a quarter, life happens and we do not ask about it.

If we cancel

You are not charged, and the session is made up or credited.This is not discretionary and it is in your agreement. A session your teacher misses is never taken out of anything you have paid for.

Verified emergency closure

Not charged.Where your state or county declares one. Weather that does not reach that threshold is treated as an ordinary cancellation.

If your household is running late

The session still ends at its scheduled time.Your teacher usually has somewhere else to be, and the family after you should not lose their hour.

How to cancel

Through the portal.A text to your teacher is not a cancellation. This matters more for in-home than anything else we do, because your teacher may already be in the car.

A published term does not change in place. If a figure here changes, we publish a new version and the old one stays readable, because somebody agreed to it. Questions go to support@skhillzacademy.org or 888-429-5094.